At Bury St Edmunds Veterinary Centre, we see pet insurance as a means for pet owners to budget for the unexpected, and if the worst happens, it enables us to carry out the most effective treatment.

However, pet insurance can be frustrating with many terms & conditions or exclusions, meaning claims are often not paid in full which can leave you with an unexpected bill. On top of this, our customers express concern when their insurance premiums increase excessively as their pet gets older, at the time when they are most likely to need insurance.

We have worked closely with Pet Proactive to create a new type of insurance that provides lifetime cover for treatment and referrals through our practice.

The policies are designed for customers who are happy to commit to using Bury St Edmunds Veterinary Centre as their main veterinary practice. We believe this is a much simpler type of insurance which not only removes the worry of unexpected veterinary bills but could also save money for the majority of our customers over their pet’s lifetime.

Pet Proactive offer lifetime cover from £4,000 to £12,000 per year, and whichever policy you choose comes with the following valuable features:

• Complete medical cover including dental illness*.
• A clear and simple policy which confirms any exclusions from the start.
• Any treatment or referral we prescribe is covered up to your policy limit. You are also covered for referrals or treatments at another practice if you are on holiday.
• Premiums are based on the fair pricing at Bury St Edmunds Veterinary Centre and Pet Proactive will never increase your premium just because you have made a claim.
• Unlike most policies where you may need to pay an excess per condition per year, with a Pet Proactive policy, you only pay one excess per year irrespective of how many conditions you are claiming for, up to your annual policy limit.

Bury St Edmunds Veterinary Centre will process a direct claim for pets insured with Pet Proactive, so you don’t need to worry about paying the balance to us if you’re insured with Pet Proactive.

*excluding pre-existing health conditions

Pet Proactive can quickly provide prices for your whole pet family under 6 years old – you just enter the mobile number you have registered with us on their website and your prices are displayed.

If you already have pet insurance, Pet Proactive’s free “switch check service” will confirm any pre-existing health conditions that would affect your policy before you buy, so you can have complete certainty of cover for you and your pet.

To take out a policy with Pet Proactive you must be registered with and commit to your primary care with Bury St Edmunds Veterinary Centre and your pet must be less than 6 years old (when taking out the policy – cover is then provided for life as long as you renew annually).

Please note that Bury St Edmunds Veterinary Centre’s partnership with Pet Proactive is purely a professional one which facilitates the easy exchange of information. Bury St Edmunds Veterinary Centre has no incentive for financial gain through this relationship.