COVID-19 SERVICE UPDATE
It’s an ever changing and fluid situation, and we don’t know how long this will last.
Your pets will not suffer, we are still here. It’s not perfect, but it’s safe!
Read our COVID-19 service updates below.
Our services
We are OPEN, but things are different
Routine consultations
Effective immediately, all calls will be triaged by one of our nurses. If needed, a video/phone consultation with our vets Jenny or Carly will be undertaken. If needed, medications will be dispensed for delivery or safe contactless collection.
Only urgent or emergency cases will be seen at the practice.
We have disabled online appointment booking for this reason, we need to assess each situation individually to provide the safest solution for both you, your pet and us.
Medications and food
We can still supply repeat medications and foods as required with local delivery, contactless collection or postage.
COVID-19 won’t affect the availability of veterinary medicines, but it will affect how often the practice receives deliveries. Please therefore, check your medication supply and order in good time when you need more (at least 2 – 3 working days ahead).
Urgent / Emergency Cases
Due to the changes we have had to implement, for the duration of lockdown, we will be providing our own out of hours cover. This means that if an emergency occurs, or your pet becomes very ill outside of our normal opening hours, you can call our normal number anytime and you will be able to speak to our vets Jenny or Carly directly.
In urgent or emergency situations, we will still need you to bring your pet in for treatment as many things cannot be dealt with remotely.
If you are asked to attend the practice, we will ask that you call us on your arrival. One of our team will come out to collect your pet from your vehicle to take into the practice. Unfortunately, we cannot allow owners inside the practice building at this time.
We appreciate that this is not a perfect solution, but ultimately we have to play our part in slowing the spread of COVID-19 and think of human welfare. This is the best solution to help preserve both human and animal welfare and enable us to get out the other side of this pandemic.
We thank you greatly for your co-operation during these very challenging times. As a small local and relatively new business, we all appreciate all your support.
Please stay safe, follow the guidelines and stay at home.
Facebook updates
We found a rabbit! She's given us the hop around but she is now happily at Bury St Edmunds Veterinary Centre.
Well, actually we didn't find her. A lovely member of the public called her in to the RSPCA as a stray. Hopping around Moreton Hall, between Sainsbury's and the little Tesco. On Symonds Road.
The member of the public couldn't catch her. And the RSPCA asked if we were willing to help, Carly went up to try and catch her. 2 hours later, one lovely new friend called Natalie made, who was jogging by and tried to help us too, twigs in our hair, darkness set in and we had to admit defeat 😢
But luckily, the original member of the public was so determined to help she came and got our carrier and some rabbit treats the next day to try again. Well, this lady is clearly an expert rabbit whisperer because 1 hr later she returned with this lovely girl safe and well!
We've checked her over. She's in good health. But she reallllllly wants to go back to her original home. She's had enough of wild rabbiting. It was scary. Wild rabbits don't speak her lingo.
Things we've learned :
- Black rabbits are difficult to catch in the dark.
- the kindness of strangers is awesome.
- this bunny wants to go home!
We would love to find her owner but she isn't microchiped, so if she's yours please let us know!
Oh my goodness!! Bless you guys and Natalie! Such a lovely bunny 😍🐰 I wish random bunnies would hop out on me I’d have an excuse to bring them home then 😂 I tried getting away with another rabbit last week but I’m sure you can all guess how craig reacted 🤣🤣
She needs a bunny husband 😍 she looks like my Marley he already has a wife though hope she finds her home soon xx
If you don’t find her home, I have a perfect home for her ready and waiting. My dads rabbit recently passed away and is looking for a new rabbit. But I hope she find her original home 🙂
Hope she finds her owners, if not we would happily home her too.
Oh my god so CUTE!!
Hollie Dale
Find us at
Bury St Edmunds Veterinary Centre
Unit A, Autopark
Eastgate Street
Bury St. Edmunds
IP33 1YQ
We are open
Monday – Friday
08:00 – 19:00
Saturday
08:00 – 16:00
Sunday
09:00 – 12:00
