COVID-19 SERVICE UPDATE
It’s an ever changing and fluid situation, and we don’t know how long this will last.
Your pets will not suffer, we are still here. It’s not perfect, but it’s safe!
Read our COVID-19 service updates below.
We are OPEN, but things are different
Update 8 June 2020
Thank you so much to all of you who have continued to help us, help you and your pets by following our social distancing guidelines and have bared with us while we have had to put some of our services on hold.
From the 15th of June we will resume all routine surgeries and appointments. However, appointments for these will be limited and we recommend advance booking to ensure an appointment around the time and date you require. All of those that had contacted us regarding these appointments over the last few months will be contacted over the next week to arrange your appointments. Online booking via the link on our website will also be resumed but you will need to book these appointments a minimum of 24 hours in advance.
Despite resuming a limited number of routine appointments and surgeries the way all appointments will be undertaken will still not be in a completely normal manner, to comply with social distancing guidelines.
- We will continue to ask you to call us on your arrival at the practice and stay in your car/outside the practice, away from the door until we come out to you.
- When we come outside please maintain a minimum of a 2m distance from us. Please do not try and come inside the practice.
- If you have a cat or small pet in a basket/box, please place them on the floor and step back to allow us to pick up the box.
- If you have a dog, then please attach their lead to the loop on the wall and step back. Alternatively, if your lead is long enough and your dog is willing to run to us, allow the dog to run towards us and then we will take the lead from you.
- After we have had a discussion about any concerns and the reason for your visit, we will take your pet inside to examine them before returning to discuss with you.
Card payment is preferred wherever possible to reduce cash handling. Card payments can be taken over the phone as required.
If you need to collect food or medications, then please order in advance and call us when you are outside the practice. We will then bring them outside to you.
Please DO NOT come to the practice if you have symptoms of Covid-19, have a household member with symptoms or have been told to self-isolate by the test and trace programme. If your pet requires veterinary attention when you are isolating, then please contact us on 01284 630650 and we will come up with a plan. In some cases a telephone or video consultation may be acceptable, and medications can be posted or safely dropped off. If this is not appropriate, then we will work with you to formulate a plan to ensure you pet receives the care the require. We are asking everyone to be honest and not put us at risk by attending the practice when they are supposed to be isolating, even if they themselves do not have any symptoms. Due to the nature of our work a confirmed positive test in a member of our team could at worst result in the closure of the practice for 2 weeks under test and trace rules.
If you are supposed to be shielding and your pet requires veterinary attention, then please contact us by phone and we can formulate a plan to ensure your pet receives the care they need. Again it may be appropriate to have a video consultation and if they need to be seen we can work together to find a way to get your pet the care they need as well as keeping you safe.
If you have an immediate preference for a phone or video consultation, then we will provide these wherever appropriate.
Due to the differences in the way we are currently working you may on occasion have to wait a small amount of time for your appointment. We thank you for you patience with this.
At some point over the next few months we will be able to allow limited people into the waiting rooms only to wait for appointments, as well as allowing people inside to collect medications. When this is the case please continue to ensure you always remain 2 metres away from any of our team or anyone else in the building.
Find us at
Bury St Edmunds Veterinary Centre
Unit A, Autopark
Bury St. Edmunds
We are open
Monday – Friday
08:00 – 19:00
08:00 – 16:00
09:00 – 12:00
Get in touch