COVID-19 SERVICE UPDATE
It’s an ever changing and fluid situation, and we don’t know how long this will last.
Your pets will not suffer, we are still here. It’s not perfect, but it’s safe!
Read our COVID-19 service updates below.
We are OPEN, but things are different
Update 28 December 2020
We may now be in tier 4 but I can assure you that we are still here for you and your pets.
But we do have some changes.
On arrival for your appointment do not enter the practice. Please text 07470623426 with your pets name and your car colour and make.
One of our superstar team will then pop out to give you a (thoroughly disinfected) buzzer.
Please remain in your car until your buzzer starts buzzing. This means the vet or nurse is ready to see you. At this point please put your mask and one person may then enter the practice with your pet, use the hand sanitiser on entry and take a seat as directed.
Please do not use the mobile number for anything other than texting your arrival. For any other enquiries please call our main number or message us on Petsapp.
If you are collecting medications please come in to collect as normal.
If you are unable to wear a mask, have small children with you or would just feel safer not coming inside then please text on arrival and also state this. We will then call you to talk before coming and collecting your pet from your car.
As before if you have tested positive for Covid in the last 14 days, have symptoms or are isolating following contact with a positive person then please tell us. If your pet needs urgent attention we have procedures in place. They will not have to go without treatment. Routine appointments can be rebooked for a time after your isolation has ended.
Please be aware that all steps taken are taken to ensure both our own and your safety. Covid within our small team could cause a 2 week closure. If this happens we would be unable to provide any veterinary care during that time. So please help us help you and your pets. Follow our rules. The time for rule breaking is not now.
As always Thank you for your continued understanding.
Jenny, Carly and all the Bury Vets Team
Find us at
Bury St Edmunds Veterinary Centre
Unit A, Autopark
Bury St. Edmunds
We are open
Monday – Friday
08:00 – 19:00
08:00 – 16:00
09:00 – 12:00
Get in touch