COVID-19 SERVICE UPDATE
It’s an ever changing and fluid situation, and we don’t know how long this will last.
Your pets will not suffer, we are still here. It’s not perfect, but it’s safe!
Read our COVID-19 service updates below.
We are OPEN, but things are different
Effective immediately, all calls will be triaged by one of our nurses. If needed, a video/phone consultation with our vets Jenny or Carly will be undertaken. If needed, medications will be dispensed for delivery or safe contactless collection.
Only urgent or emergency cases will be seen at the practice.
We have disabled online appointment booking for this reason, we need to assess each situation individually to provide the safest solution for both you, your pet and us.
Medications and food
We can still supply repeat medications and foods as required with local delivery, contactless collection or postage.
COVID-19 won’t affect the availability of veterinary medicines, but it will affect how often the practice receives deliveries. Please therefore, check your medication supply and order in good time when you need more (at least 2 – 3 working days ahead).
Urgent / Emergency Cases
Due to the changes we have had to implement, for the duration of lockdown, we will be providing our own out of hours cover. This means that if an emergency occurs, or your pet becomes very ill outside of our normal opening hours, you can call our normal number anytime and you will be able to speak to our vets Jenny or Carly directly.
In urgent or emergency situations, we will still need you to bring your pet in for treatment as many things cannot be dealt with remotely.
If you are asked to attend the practice, we will ask that you call us on your arrival. One of our team will come out to collect your pet from your vehicle to take into the practice. Unfortunately, we cannot allow owners inside the practice building at this time.
We appreciate that this is not a perfect solution, but ultimately we have to play our part in slowing the spread of COVID-19 and think of human welfare. This is the best solution to help preserve both human and animal welfare and enable us to get out the other side of this pandemic.
We thank you greatly for your co-operation during these very challenging times. As a small local and relatively new business, we all appreciate all your support.
Please stay safe, follow the guidelines and stay at home.
Find us at
Bury St Edmunds Veterinary Centre
Unit A, Autopark
Bury St. Edmunds
We are open
Monday – Friday
08:00 – 19:00
08:00 – 16:00
09:00 – 12:00
Get in touch